Welcome to Week 2!
It’s time to move into the second chapter. Below we have posed some questions to think on as you read, and to kick off our chat when you’ve finished. We’ll use this thread for discussion – jump in whenever you’re ready.
Building on the ideas presented in chapter one, Don Norman examines what happens in people’s minds after they’ve suffered a mistake with an interface, and also what happens if this occurs repeatedly or blocks them from proceeding. In return, the author proposes ‘seven stages of action’, and defines two ‘gulfs’ that designers should work to avoid or narrow.
Helpful things to keep in mind while we’re reading:
- Keep in mind the principles introduced in chapter 1 - visibility, a good conceptual model, good mappings, and feedback. Try and map these to the concepts and examples the author pitches in this chapter.
Questions to ask yourself right after you’ve read the chapter:
- Remind yourself of the seven stages of action.
- What insights does this chapter give you to the way people have responded to your own designs in the past?
Some additional questions to kick off group discussions
- How might we actually use the seven stages of action when designing?
- What examples can we find of this in action?
- Share some interfaces that have personally caused you to make errors. What were the errors? Are other people likely to make the same errors? Why is this?