I am writing to get some input on my solution for evaluating and making some quick fixes on an existing website turned into crazy terribleness following an upgrade (apparently)
Our activities are pretty simple:
heuristic analysis of the site
basic usability testing (loop11)
[/LIST] We then produce a report outlining issues and proposing solutions that fit the dev budget.
They have previously conducted user testing on an older version of the site but the only user data gathered from that was demographic and it was not targeted regrettably. I feel we need to define user groups and develop personas so there is a prism within which to evaluate the existing site with the activities above, so I am planning the workshop to do this.
The workshop will be conducted with 6 stakeholders of various offices across the organisation (its a cultural institution) and cover:
objectives of the site and the project
a ‘good, bad and ugly’ dump of people’s opinion of the current site (cover the easy wins and things that bug their current web person)
defining users using the KJ method/affinity diagramming
persona development (in groups) which will also cover what they need from the site (features/tasks)
[/LIST] Hopefully with that we will at least have enough of a framework to justify our recommendations from a user perspective. There simply isn’t enough budget to do much more. Having said that is there anything else we can get (especially from the workshop) that will be of advantage? Any thoughts welcome and I understand that it is difficult given that there is not much detail in this post.
Thanks again guys and I hope this makes sense.