I’ve got a question about the topic but I didn’t want to create a new thread.
The new company I work for is using User Echo (https://userecho.com/) for getting information from users. This is a cool idea to have a fast access to those people. But I have a few concerns.
First of all:
They ask direct questions such as “where would you prefer this button to be placed?, would you like to have this feature automated?”. I really am not convinced this is the right approach.
Second of all, there is a community of around 15 people (but there are hundreds of users) that are active and even proactive, and their opinions are mostly taken into account, their suggestions are the most valued.
What do you think about this approach? Maybe it’s not as bas as they tell us on UX courses (never ask your users directly what they want ).
Anyway, I want to explore one subject and asking the users seems like the best idea. However, what do you think about asking such (maybe not that much) direct questions. Or creating a secret poll would be a better solution?