I was just thinking about Personas.
For whatever reason, I find it really hard to feel empathy for a “made-up” document.
Whenever I thought of persona characteristics, I usually started thinking about a an actual person I spoke to.
So my question is,
Do designers ever have a real person come in, explain their problems on video and share this with stakeholders?
Isn’t that a much easier way to establish empathy?
Of course there are shortcomings since this one person doesn’t represent a vast majority of the user population.
But theres also a theory that 5 to 7 users is good enough to cover a majority of insights generated.
I wanted to know if any of you feel the same way, and hear your thoughts on this.