When users come to your site using a browser that is not supported by the site, how should we support the user best?
- Can/Should we force users to update to the newest version of their browsers and in that way get access?
Is there a best practice for this? I’ve tried using old browser and visit a bunch of sites but very rarely I get any feedback and when I do it goes something like this:
“Your website is to old. Our site doesn’t support this version. Please download the latest version of your browser - Google Chrome (link) Mozilla Firefox (link) Internet Explorer (link)”
I see a bunch of problems with this approach:
- What if the user intended interaction wouldn’t be affected by the features of the latest browser.
- What if the user doesn’t use a browser suggested by the site which could be both offensive, irritating and confusing
- You navigate the user away from the main site.
- Don’t use a popup or a page singularly addressing the issue, instead use a integrated site message that only takes up a small part of the screen (i.e. info box), enough to address the topic using body text.
- Inform the user about the situation without using external links. If they wish to address it, let them take responsibility for that themselves.
- Only use the info box on the first page they visit the site and remove it after page update or page reload.
The problem with my approach is that I can’t find anyone addressing this issue the same way so I’m clearly missing something.
Thank you for any help and insight in this problem.