I recently switched roles at my company to UI/UX. I am the first and only person in our company to have this designated role, but I’m having issues setting boundaries for what I should be doing vs our PM who started before me.
Before the both of us, the company had big lack of communication with our users, but when our PM started, they went through the process of setting up user interviews, building a beta program, and reviewing all customer ‘feature requests’ with our PO. They’ve been great in talking to and getting product feedback from our users and deciding on ‘features’ or ‘issues’ that would best benefit our customers and should get built out.
Currently, I’m documenting user flows, building wireframes, designing the UI and doing user testing throughout. Whenever user testing is needed, I build the test and the PM will send it over to clients. They’re currently the bridge between me and my company’s customers. What are the biggest differences in regards to customer communication between UX and PM? I obviously want to build a relationship with customers and have them at my disposal to ensure that everything is being built with them in mind, but I don’t want to confuse clients by being a second person ‘jumping in’ or essentially ‘stealing’ the PM’s hard work in gathering the user base.
Who does what in your company? Any advice on how to work together with PM in this regards?