This is my first post to the community, and I wasn't sure which category this fit in. So here I am.
I'm helping redesign a website to a large company's IT department, where users can request services (e.g. an email account, mobile phone service) as well as products (a computer, a smartphone).
The simplest analogy to follow would be to make it like an e-commerce site, where employees can go select what they need, add to a shopping cart, and submit.
However, as I'm thinking about it, it strikes me that services are not quite the same as products:
* the costing (even if it's internal, it still matters) is continuous instead of one-time
* usually there is no concept of quantity in a service; you either have it or you don't
* you need to be able to handle requests to modify or stop a service
It seems to me that other fields of e-commerce have these complex offerings to handle. I can think of mobility service operators, who sell the monthly plan, as well as devices and accessories.
Before going too deep into this, I want to see what lessons or best practices I can get from others who have been down this path before. But most of what I'm finding for e-commerce UX relates to straight-up product shopping carts.
Can anyone point me to any good resources? Or am I simply overthinking this?
Cheers from Montreal,