Like a lot of people on here I’m looking to change careers to get into UX Design.
I’ve been working in customer service roles in different industries including retail, restaurants, art galleries and now charities. I really enjoy improving customer service, creative problem solving and I’m tech savvy. When I discovered UX Design I was excited to learn that it incorporates these three passions of mine so I’m really keen to change career.
So far I’ve done a couple of short course at GA (customer journey mapping and UX 2 day bootcamp) and been to a few meetups. I’ve now got flexible working at my job so i get one day off every fortnight to do UX stuff - but i want to make it count so i need to put a plan of action together. This is my rough plan of action:
1) Create a website for my portfolio & CV
Portfolio projects - include Alarm Clock prototype app from GA bootcamp
Q - Should i include some projects that i’ve done at work that i think have an element of UX design in them?
Q - I’d love to see some portfolios from people at the same stage as me - where can i find them?
Q - Should i blog about my journey into UX?
2) Find a work experience position
I’ve saved two weeks holiday at work so i can get two weeks worth of work experience with a UX agency or in house team. I could then continue to volunteer on my flexi days
Q - I’m guessing i need a portfolio first? If so how many projects would i need.
Q - Whats the best way to find work experience? Cold call/emails or via linkedin?
3) Keep building up my portfolio
Found some ideas in this article
Q - any other ideas?
Ongoing - Learn & network
Try out different UX software, read UX books and keep networking at meetups.
Q - any tips on the best software, books and events to start with?
4) Apply for Junior UX Design jobs
Q - I’m hoping to be at this stage within 6 months to as year - do you think this is realistic?
Q - Is there any steps i’m missing?
Thanks for your help - so glad I’ve found this forum!