Hello everyone!
I made an excel calculator for some popular UX/CX metrics and want to share it here
Any feedback is welcome!
With this excelbook you can easily calculate:
- SUM (Single Usability Metric) - a single metric for measuring usability
- UMUX (Usability Metric for User Experience) - a questionnaire for measuring the usability of a product
- CES (Customer Effort Score) - assessment of the complexity of a particular action
- NPS (Net Promoter Score) - measures the loyalty of customers to a company
- CSI (Customer Satisfaction Score) - the index of satisfaction with the product
- ODI (Outcome Driven Innovation) - determining the significance of the job statement within the jtbd and the outcome driven innovation approach (Ulvik approach)
- Kano model - proiritize features on a product roadmap
- PSM (Price Sensitivity Meter) - four questions to identify the optimal product price
Features
- Easy calculation - just paste raw data (codes or answers) and get the results
- Plots for every metric
- Benchmarks, where possible
- Easy localization and custom formulations
You can download is at my github - GitHub - UXRozum/Swiss_Excelbook: Swiss Research Excelbook for UX/CX metrics
