Hi,
some time ago I joined a team building an analytics dashboard for the app we’re working for. They have not cooperated with UX before, so everything they created was never questioned, or consulted with anyone. They made decisions about the look & feel and how things work, and then they implemented it. Now, I am there, and I question things asking what is the benefit for Users, why would Users want this or that, what is the business case, why they made a decision to do A and not B, etc. etc… I noticed this induces a lot of resistance from the stakeholders’ side. They are obviously not used to people disagreeing with them. That’s one. But also… they don’t understand that I’m asking these questions not to change everything they built but to simply make the tool better. I also received feedback that I ask too many questions delaying the project (where I feel the project will be deemed unnecessary by the Users).
Did you have similar experiences with such stakeholders? How did you solve the problem? Or what did you do to make your cooperation a successful one?