I have a bit of a dilemma. I recently posted that my managers approved of moving to the UX methodology which was a win. I’ve hit a snag though. I’ve completed the strategy, I sent out a survey to the users and received a lot of great feedback. I’m planning on conducting some user research over the next few days. One of the users gave some feedback on the site navigation and how it’s confusing. After following her examples I definitely agree. I spoke to my manager (trying to keep him in the loop on this new process) about doing a card sort and it was immediately turned down. My thought was a digital sort that could be done as users have the time. His choice was to continue with whatever the developer chooses and then train the users (this is an internal site for the business) on how to navigate. To me this seems counter intuitive but at the same time I’ve never run a card sort (still really new) so I can’t guarantee I’d get the most out of it when compared to someone more experienced.
Should I pursue this further? Is the sort beneficial enough? Since this is my first UX focused project I want to pick my battles with management (who’s only ever followed the waterfall/business centered model).
Because it’s an internal site we don’t have the issue of losing ‘potential customers’. Basically, you work here and you’re going to use it because you have to. I don’t agree with the approach but I don’t know if I should let it pass for now.