“To err is human, To forgive is Design”
To err is human
This means that as humans we often make while interacting with Digital Products such as:
- Booking a wrong departure date for a flight
- Entering wrong ATM pin into ATM screen
- Entering wrong amount in money transfer application
and with Non-Digital products as well
- Pushing/ Pulling a Norman Door
- Mistakenly changing channel instead of volume in TV Remote
A fundamental misunderstanding people have about these situations is that they blame the users for doing these mistakes. And since users also blame themselves, everything seems fine.
To forgive is Design
This suggests that as a designer it’s our responsibility to design products in such a way so that the user makes the least amount of mistakes while interacting with products in real life and make those interactions feel natural.
Here is some Gyan for every UX designer out there in terms of mindset and personality in their work:
This may be sound out of context, but it’s actually very much in context and is an essential characteristic as a designer. It directly related to empathy, negative emotions like anger, hatred, jealousy are killing agents for empathy. Being humble makes a designer listen to users better. It also helps designers to take criticism on their work to which often designers get attached.
Theoretically, this sounds obvious and often people realize design is common sense, but this is easier said than done. We have gotten so intimidated and absorbed by technology surrounding us that we often blame our own intellect for making mistakes. This is where its the designer’s responsibility to help people make lesser mistakes while using different designs.
We at Designerrs Lab are on the same mission to help people make lesser mistakes while designing as well while using products/ services.
Hope this article will help you become a better UX Designer and solve real problems in the real world.