Currently I’m working on the registration form/flow for a new Igaming site (casino), and an interesting debate came up.
I created the form using the steps and information-groups:
Step 1: Email and password
Step 2: Personal info (name, surname, gender, date of birth)
Step 3: Personal info (address, phone number, gdpr)
Step 4: Verification process (code provided via text message and email as well)
Step 5: Account is ready, visitors can deposit and play
The other option suggested by colleagues:
Step 1: Email and Password
Step 2: Phone number and GDPR
Step 3: Verification process (like above)
At this point the account is created, but the visitor cannot play and cannot deposit
Step 4: Fill Personal info before they can deposit and play
So basically, they suggest the form should be split into two section, before a visitor can actually use the site as intended (for simplified flow please see attached image).
I keep fighting for the first version, because I think UX/UI wise it’s not a good practice breaking up a registration form, especially when all the requested information are mandatory in order to use the full service of the site. It feels like we give the user an extra, unnecessary blockage. Especially that everyone hate filling up forms.
What do you think?