Hi All - I’m new to this site. I’m not a UX professional, per se, but I’m working on a project that could use some input from the UX perspective. Basically, I’m trying to implement a rating system for my website. Most sites tend to go with a standard 5 star rating system, and I want to think really think it through to determine if this is really the most user-friendly approach. Could anyone recommend some literature (books or online articles) that could provide some insight on how to develop a rating scale?
I will admit to having never looked into rating systems before, but your question got me interested so I did some searching.
The first response to this question on Quora is written by someone that works on the Netglix rating system and it is full on interesting insights.
This article is also useful, as is [URL=“http://www.lifewithalacrity.com/2005/12/collective_choi.html”]this one.
That should give you somewhere to start.