I have sort of an unusual opportunity for gathering user information…I’ll be accompanying others onsite during an implementation and training process. It’s not the usual user testing setting, but I’ll take my data how I can get it. Basically, my colleagues will be training the users, and I’ll be observing, taking notes, and possibly soliciting feedback. This will help inform future enhancements, and identify usability problems.
Has anyone ever been in the position of ad-hoc research? If so, what sort of tools or techniques are recommended? It probably won’t be an isolated controlled environment typical of a user testing setting, and I doubt I’ll get to employ a full questionnaire, or record the session, for example. Maybe I’ll get to ask a few questions here and there.