I’d like to open a discussion on whether or not user testing is something that is integral.
I currently work as a UX/UI designer within the sport industry and mainly focus on apps.
My boss is very, very much against any sort of testing and believes that it would just cloud our process. They worry about the time it would add on, how much feedback we would ignore and how much we take on board. They also believe that the feedback would be tainted, in some way, by telling people “your opinion matters, tell us what we should change”
They are someone who does not like taking on feedback and opinions, especially from collegues! and is of the mentality that “the users do not know what they want”
We are the designers and we know best and should be designing the best product right from the get go, is very much their mentality also.
I feel like this is holding me back in my own career and growth as I believe I am just a UI designer (not that there is anything wrong with that) rather than UX.
I’d love to what you all think about these methods and whether or not they have any grounds to stand on.
Thanks a lot