I am a QA and interested in the UX field so I have been involved in an in house project since december revamping a 15 year old work request management system. I guess what I want to know is if what we have done so far is a good process and where to next. So my responsiblities as part of the UX team is as follows:
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I collated all the old issues and frustrations that users had logged
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I then categorised them into groups
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Two of us (The UX team for the project) then went round the company and interviewed about 20 users including clients
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I then summarised the interviews into 3 line stories
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The UX team then had a session and grouped the stories into categories, decided their importance and decided what new features if any or improvements needed to be made to the various pages.
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So today my other team member is embarking on creating sample prototype for presentation tomorrow.
Thanks for the help and guidance.