I am doing a UX review of an onboarding process for one of my clients.
The biggest issue I see is a software itself.
It is complicated for first-time users.
Can you please watch the video of the software and advise how would you approach improving its usability?
From my side I would add a wizard like flow, progress indicator, relevant wording in menu items, hiding excessive options in some kind of Advanced options link and rework UI/UX of controls.
Anything else you can suggest?
This is the flow when you click on Create New Campaign button: