Hi, I am a bit new and just starting out my path into UX, although I have already dealt with UX concepts in our company throughout the years, but never with a structured process.
I have already done Journey Map before, but now I came across something that got me thinking. I usually map out a map for each Persona if their interaction and ooportunities raised are very different.
But how do I refer a journey to the same Persona with different outcomes depending on a situation? To illustrate, the user should be taking his bike or motocycle to a special parking station in his way to work for this company. But the whole experience for that Persona could be quite different if he finds a parking lot or if all spaces are occupied. The paths followed become very different, and the thoughts, emotional responses and opportunities will be different too.
Should I fork the map here, and do one for each situation, or should I display both outcomes on the same map and divide them visually somehow?
I looked over the net for examples of this situation but couldn’t find any map that contained both ways, that is why I am wondering if I must make different maps.