What a frustrating day! - After 1 year of researching, interviewing, wireframes, low fidelity prototyping, medium fidelity prototyping, it’s all come undone due to two senior stakeholders deciding “We need to do this… we need to change that”. The outcome is what they are asking for is based entirely on their design ideas, and what they think is good.
I work on multiple projects, and I knew that this would be a difficult one because of the people involved, however it is still a blow to see a years work being discarded at the last minute… I think the most frustrating thing is that these stakeholders made themselves available once in the past year, and gave positive feedback to the low fidelity prototypes, before that meeting and since the meeting, their availability was limited - and I had to deal with other less senior people who were delighted with the progress and direction.
I am not precious, or hung up on designs. However, I find the ignorance of the progress (and perhaps my naivety at not demanding regular check-ins) really frustrating!
Have you had to deal with stakeholders who don’t understand a user centred design process, or the value of research and iteration??