Hi Community! how long! Sorry for this time away but you know… bigger business hehe.
I’m here today in order to ask you for your knowledge about some techniques about how to manage the full UX and product process in order to create a unique and optimized flow.
The situation and challenge is (more or less):
- Recover all the users feedback from different ways (support, social networks, etc.)
- Now, make a prioritization of all these insights taking in mind business goals and usability or user needs.
- Then, make a decision about which of these insights are ready to work on them and check it out them.
- Analytics of this and iterative process
So, the question is if anyone knows some tool which you can compile all the feedback in one place in order to “cook it” and later show and view the process all in one in order to show the data in a easy way in for make decisions (showing word clouds, users needs counts or votes, etc)
I hope I explained well the concept and intention.
Thank you all!