Contextual Inquiry while Training?

research

#1

Hello -

I’m working on the research phase and would like to gather some info via contextual inquiry. One of my main users is currently training a new associate on the software. My thought was that he’ll be verbalizing most of his work as the new user is watching which is beneficial. I may also be able to catch the new user in their first couple of days with the mouse.

Is there any downside to an inquiry at this stage?


#2

I’d go for it. It sounds like a great idea. It might be worth doing an additional one in a normal situation if you have the resources and then compare and contrast.

I guess the only thing is that you don’t want to be too distracting for the person being trained.