I was asked by our communications director to provide video from my usability tests so they can use it in a company sales and marketing conference. I don’t want to because my intent for recording was for research purposes and to show management what should be improved. What would you do? Anyone been in a similar situation?
UX testing is a new endeavor for us; I’ve only run 2 so far, so communications wants to show our UX efforts at this conference. It’s all internal employees in attendance (hundreds), but I’m still wary even though I want exposure so that UX is widely adopted in the company.
Yes, all recorded participants signed a standard consent form after I explained that collected data was for research and improvement purposes. The relevant blurb said that product/service/marketing management may watch the recordings so they can improve the product/service, and that no one else will see the recordings. Everything is anonymous, and comments will be confidential.
I’ve already sent my consent forms to our lawyer and explained the situation so that he can weigh in on the matter.
Any feedback from other, more seasoned UX practitioners is welcome!
Lawyer is on my side!