I have designed a new feature for a very complex web app. I know the general rule of thumb is ‘if you need a tour or guidance for your product you’ve made it too complicated’ but our users aren’t very tech savvy and are on very tight deadlines in terms of learning new stuff.
We will be sending lots of emails telling them that this new feature they’ve asked for is coming, but when it is actually released I want a screen straight after they log in saying ‘this feature is here’, you can find it here, you do x, y and z, give us a shout if you have any problems or any feedback on it.
This is a desktop web application, we don’t have to worry about responsiveness here.
I was wondering if anyone has any advice for how to make it as short, but informative as possible. And does anyone have any examples of nice onboarding or walkthrough screens that they have seen / made?
Thanks in advance!