2020 CX predictions from Forrester

Hi guys, I hope it is okay to share this information here :slightly_smiling_face: :upside_down_face:

I work with VoC and the Feedback Economy and stumbled upon this interesting free webinar co-hosted by Forrester and Usabilla on Nov 20th at 15.40 CET!

"As today’s, and tomorrow’s, consumers more than ever look to each other to decide how they feel about a brand, feedback holds immense power. That’s why we’re inviting Harley Manning, Vice President of Forrester, to discuss the future of the feedback economy and how it can benefit your organization.

You can expect to leave with the following takeaways:

  • What Forrester Predicts for CX in 2020
  • How feedback directly ties to revenue and profit
  • Common pitfalls of ignoring the trends and customer insights

And in the end, there will be plenty of time to ask questions as well

Does it sound interesting, then - [Sign Up Here] :grinning: