I guess that has been why it has been hard for people to answer, since I haven't asked a specific question. I learn by doing so just figured the VBS event would be a good project. Personally I want to practice some UX processes. Your question makes me realize, maybe I need to ask the director about things she would like addressed, improved or understood. I didn't want to make a huge affair out of this in case I didn't pull it off. But is that the first step to find out her pain points.