I’ve had 11 years in the service industry, working in restaurants, coffee shops, movie theaters, and bars, and just recently I’ve realized that my patience in dealing with people face-to-face has worn razor-thin. During the course of attempting to find a new job, I stumbled across this strange field of work that I had no idea existed - User Design. My initial contact prompted me to research further, and I became hooked. Three days of constant research between slinging drinks solidified my decision to retire from the service industry, and begin my path towards ‘serving’ people in a different way. The similarities between the service world and the UX world are stunning. The core concept of both is to create an optimal customer experience in their respective environments, with me as the guide. UX design gels with my personal drive to create a beautiful and easy to access product, the very drive which helped me excel in the service industry, and plants that mindset into digital customer experience. While I have yet to work a day in the field, discovering a nifty webinar called ‘Ask the UXperts’ sponsored by this site was the final push I needed to pursue this new career wholeheartedly. My greenhorn skills in coding have not limited my drive and passion for UX, and I can only see good things in my future. At the very least, my WordPress sites look way better.