Thanks @rohanirvine1 and @HAWK for the heads up. Haven’t been able to keep track of these forums for a while so it’s good to get pinged.
@woolseynarrows I suggest you get in touch with Louise, who ran the project Rohan is referring to. Our focus was on researching the usability of the online family violence intervention order application form. Since then Louise has engaged another agency to do Service Design research (I’m a form design specialist – don’t get into that broader service stuff). I know the service design report has been delivered and wouldn’t be surprised if it contained a journey map. The Neighbourhood Justice Centre is pretty collaborative as a rule, so perhaps they would be willing to share some of what they did.
You can contact Louise at Louise.Bassett@courts.vic.gov.au.
It’s a challenging but extremely worthwhile area you’re working in. Best of luck!