I do actually agree with this - FAQ pages are lazy.
As a designer, just this week something I was working on introduced me to someone’s landfill of an FAQ page. The content was useless and in many cases was really just duplicated information from at least 3 other pages! I was left wondering what was the point of this? When I asked why it was put there in the first place, I was told it was because people ‘expect’ it to exist. I don’t think that’s true. If actual effort is put in and the content is useful in the first place why would people feel the need to go looking for answers?
As a consumer, I do use FAQ pages from time to time but only when I can’t find it anywhere else. This usually only happens when I’m shopping and the site doesn’t make it clear if they post to PO Boxes or not in their delivery info page.