Most companies are faced with the challenge that their products are comparable and therefore interchangeable in the present time.
Soft skills such as “customer service” in the form of customer-oriented processes often remain as distinguishing features.
To look at processes from a customer perspective, is therefore again in the focus — the associated Buzzword: Customer Experience.
However for CX managers, marketing managers and customer service managers arise a lot of questions around this approach, among others:
- What preparations do I need for a Customer Experience Workshop with real customers?
- What do we learn from best practice-companies?
- Why Customer Journey Mapping?
- Which steps do occur at Customer Journey Mapping and Touchpoint Management?
- How does a simple Customer Journey develop in a comprehensive CX management system?
cx / omni as a leading provider for software-based Customer Journey Mapping and Touchpoint Management in corporation with the leading CX experts has invited you to share their experiences and best practice examples with you.
We are pleased to introduce you to the practical insights of our experts and invite you to attend this event.
cx/omni Expertes Webinars 2016 — Inspiration und Best Practise
Participation is free — Here are the dates:
3-Steps to Customer Journey Mapping from Customer Segments to Buyer Journeys and Customer Experience Excellence
Part 1: 10/12/2016, 4:30 pm till 5:30 pm
Part 2: 10/19/2016, 4:30 pm till 5:30 pm
Part 3: 10/26/2016, 4:30 pm till 5:30 pm
Speaker: Joakim Thörn Co-founder Effectly
Join our webinar or get more Information https://en.cxomni.net/webinars/